1. Information We Collect

We collect information you provide directly, including account details (email, name), simulation data you upload, and usage patterns to improve our service.

Simulation data remains your property. We do not access, analyze, or share your simulation files without explicit consent.

2. How We Use Information

Your information is used to provide and improve Tillio services, communicate updates, and ensure platform security.

Anonymized usage data may be used to improve ML models and solver performance. Individual simulation data is never used for this purpose.

3. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.

Enterprise customers can opt for dedicated infrastructure with additional security controls.

4. Data Retention

Account data is retained while your account is active. Simulation data is retained per your plan settings and can be deleted upon request.

Upon account deletion, all associated data is permanently removed within 30 days.

5. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] for data requests.

GDPR and CCPA rights are fully supported for applicable users.

6. Contact

For privacy-related questions, contact our Data Protection Officer at [email protected].